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Team Aforeserve
Jun 1, 20224 min read
5 Trends In B2B Customer Experience Management
Customer experience is fast becoming the core of many business strategies. The trend is reassuringly settling in, whether you’re working...
86 views1 comment
Team Aforeserve
Jun 1, 20225 min read
The Power of Humour in Customer Service
"How can I help you ?" This question ring out over phone, chats and email messages of service desks throughout the world. And, while they...
36 views1 comment
Team Aforeserve
Apr 1, 20221 min read
Tickle Your Ribs!
Curated from funny people, who don’t mind laughing aloud. Neil and Shiny dated for two years , but did not marry. They discovered that...
48 views0 comments
Team Aforeserve
Apr 1, 20223 min read
Is Resourcing Talent Becoming Key To Your Business?
Today's world works on efficiency, the market is very competitive, and you can't afford to stay behind in pace and output. In your...
29 views0 comments
Team Aforeserve
Feb 2, 20222 min read
Research Brief: Best of Tech 2022
A Research Brief by Dr. Kapil Dev Singh, CEO Coeus Age As per the annual report "Best of Tech 2022" by Coeus Age, India Domestic IT...
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Team Aforeserve
Feb 2, 20222 min read
6 Simple Strategies That Can Create A Differentiated Customer Experience
One bad customer service experience can tarnish customers' opinion of a product or a brand indefinitely. But one exceptional experience,...
51 views0 comments
Team Aforeserve
Dec 1, 20213 min read
Customer Experience vs. Customer Service
Every business understands the importance of good service, but few can deliver an excellent customer experience that gets your most...
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Team Aforeserve
Dec 1, 20213 min read
Diversity in Customer Service
Employing and developing a hyper-focused workforce on both customer service and diversity is increasingly becoming a norm to be...
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Team Aforeserve
Oct 2, 20213 min read
What Defines Customer Experience?
Often, we think of customer experience across the entirety of the customer journey. We analyze each point and try to maximize the...
49 views1 comment
Team Aforeserve
Oct 2, 20213 min read
Strategic Vendor Management Process – Our Experience and Insights
Before you take on a new vendor, consider the impact the relationship will have on your organization. Will the vendor be engaged in your...
50 views1 comment
Team Aforeserve
Aug 2, 20214 min read
Aforeserve | Creating A New Reality
In just about 50 years, India has become a giant IT powerhouse. From the nascent stages when Tata Consultancy Services started in 1967,...
101 views1 comment
Team Aforeserve
Jun 1, 20212 min read
Safer organizations. Better Future.
Cyber threats are becoming more sophisticated and harder to detect. CIOs are looking for ultra-scalable protection against Gen V cyber...
36 views1 comment
Team Aforeserve
Jun 1, 20212 min read
One or Many? The IT Service Provider Dilemma.
As an architect would tell you, a strong frame is a key to constructing a sturdy building. The stronger the structure, the more versatile...
28 views1 comment
Team Aforeserve
Apr 27, 20213 min read
Automation – The Flag Bearer of Industry 5.0
I shared few thoughts on Automation in our recent Book Launch, in the august company of Founder, HCL Mr. Ajai Chowdhry, co-authors and...
128 views0 comments
Team Aforeserve
Apr 1, 20212 min read
Contrarian Ideas, Disruptive Outcomes!
You’re going to a new place. You’ve never been there before. What kind of a place would you choose to live in? A good hotel? Online...
34 views0 comments
Team Aforeserve
Apr 1, 20213 min read
Social Impacts of Emerging Technologies
The Fourth Industrial Revolution represents a fundamental change in the way we live, work and relate to one another. It is a new...
124 views3 comments
Team Aforeserve
Jan 29, 20213 min read
Internet of Behaviours
Employees of an automobile company returned to work from the plant, after the lockdown was imposed in the pandemic. There was a sense of...
59 views0 comments
Team Aforeserve
Jan 28, 20213 min read
Building a Safe Environment – The Device Way
COVID-19 pandemic continues to have an unprecedented negative impact on human health & livelihood; and a likely template of what beholds...
77 views0 comments
Team Aforeserve
Nov 30, 20202 min read
5 Enterprise Customer Service Trends
Customer service expectations have undergone a significant change. More often than before service standards will emerge as a key...
71 views1 comment
Rajnish Tripathi
Nov 30, 20203 min read
The Future Is Automation
This article wasn’t written by a Tech Bot, but it could well have been. That, along with thousands of other use cases, is why automation...
84 views1 comment
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