Customer experience is fast becoming the core of many business strategies. The trend is reassuringly settling in, whether you’re working...

"How can I help you ?" This question ring out over phone, chats and email messages of service desks throughout the world. And, while they...

Curated from funny people, who don’t mind laughing aloud. Neil and Shiny dated for two years , but did not marry. They discovered that...

Today's world works on efficiency, the market is very competitive, and you can't afford to stay behind in pace and output. In your...

A Research Brief by Dr. Kapil Dev Singh, CEO Coeus Age As per the annual report "Best of Tech 2022" by Coeus Age, India Domestic IT...

One bad customer service experience can tarnish customers' opinion of a product or a brand indefinitely. But one exceptional experience,...

Every business understands the importance of good service, but few can deliver an excellent customer experience that gets your most...

Employing and developing a hyper-focused workforce on both customer service and diversity is increasingly becoming a norm to be...

Often, we think of customer experience across the entirety of the customer journey. We analyze each point and try to maximize the...

Before you take on a new vendor, consider the impact the relationship will have on your organization. Will the vendor be engaged in your...

In just about 50 years, India has become a giant IT powerhouse. From the nascent stages when Tata Consultancy Services started in 1967,...

Cyber threats are becoming more sophisticated and harder to detect. CIOs are looking for ultra-scalable protection against Gen V cyber...

As an architect would tell you, a strong frame is a key to constructing a sturdy building. The stronger the structure, the more versatile...

I shared few thoughts on Automation in our recent Book Launch, in the august company of Founder, HCL Mr. Ajai Chowdhry, co-authors and...

You’re going to a new place. You’ve never been there before. What kind of a place would you choose to live in? A good hotel? Online...

The Fourth Industrial Revolution represents a fundamental change in the way we live, work and relate to one another. It is a new...

Employees of an automobile company returned to work from the plant, after the lockdown was imposed in the pandemic. There was a sense of...

COVID-19 pandemic continues to have an unprecedented negative impact on human health & livelihood; and a likely template of what beholds...

Customer service expectations have undergone a significant change. More often than before service standards will emerge as a key...

This article wasn’t written by a Tech Bot, but it could well have been. That, along with thousands of other use cases, is why automation...