Start from scratch?
Aforesight’s capabilities have been created using a sample set of 5,00,000 IT helpdesk tickets we have resolved, integrated into 5 state-of-the-art functions.
Keeping in mind the unique circumstances we live in today, our solutions can be customised, implemented and configured to fit your enterprise’s onsite and offsite requirements for IT support, while you work from home.
Automatic ticket categorization
Resolve tickets automatically
Route other tickets to the correct Helpdesk Agent
Resolution analysis and MIS
Predictive diagnosis and corrective actions
Prescriptions to eliminate potential tickets
A Social Digital Innovation for a new normal
Minimum Touchpoints to avoid complexity & user intervention
Aforesight comes with a secure 2-factor authentication.
Aforesight comes with Global SOPs and the agility to be customised.